Shipping policy

At Cloud 18 Golf, we strive to ensure that your order is processed and delivered in a timely manner. Please take a moment to review our shipping policy below.

Processing Time

All orders placed before 12pm Monday - Friday will be dispatched the same day. Orders placed after 12pm or on weekends and public holidays will be dispatched the following working day.

Delivery Time

Once your order is dispatched, it will typically be delivered the within 1-2 working days. Please note that delivery times may vary depending on your location.

Shipping Methods

We use Royal Mail as our primary carrier and all orders are sent using their Tracked 24 service. Royal Mail Tracked 24®│ Royal Mail Group Ltd

Tracking Your Order

Once your order has been dispatched, you will receive an email notification with your tracking information (if applicable). You can use this to track your order directly through the Royal Mail website or app.

Delayed Deliveries

While we make every effort to ensure timely delivery, there may occasionally be delays due to factors beyond our control (e.g., weather, strikes, or carrier delays). If you experience a delay, please contact us so we can investigate and assist you.