Terms of service

Effective Date: 09/04/2025

1. Introduction

Welcome to Cloud 18 Golf (the "Store"). These Terms of Service ("Terms") govern your use of the Store and the purchase of goods from Cloud 18 Golf through the website www.cloud18golf.co.uk. By accessing or using the Store, you agree to comply with these Terms.

2. Acceptance of Terms

By using our website and placing an order with us, you confirm that you accept these Terms and agree to be bound by them. If you do not agree to these Terms, you must not use our website or purchase our products.

3. Products and Services

We offer a wide range of products on our website. We make every effort to ensure that product descriptions, prices, and images are accurate. However, we reserve the right to make changes to the information on our website at any time without notice.

4. Ordering Process

How to Order: To place an order, simply select the items you wish to purchase, add them to your shopping cart, and proceed to checkout. You will be required to enter your shipping and payment information to complete the purchase.

Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. This email does not constitute acceptance of your order, but is an acknowledgment that we have received your order.

Order Acceptance: Your order is considered accepted by us once we dispatch the goods to you. We reserve the right to refuse or cancel an order if necessary.

5. Prices and Payment

Prices: All prices on our website are in GBP (£) and inclusive of VAT (where applicable). Shipping charges are additional and will be added at checkout.

Payment Methods: We accept payment through Shopify Payments, which includes major credit and debit cards such as Visa, MasterCard, and American Express.

Payment Security: All transactions are processed securely using Shopify's secure payment gateway. We do not store your credit card information.

6. Shipping and Delivery

Shipping Fees: Shipping fees are calculated at checkout based on the size, weight, and destination of your order.

Delivery Times: Delivery times are estimated and vary based on your location and the shipping method chosen. We aim to dispatch orders within [Insert number] business days. However, delays can occur, especially during peak periods or due to unforeseen circumstances.

Non-Delivery: If you do not receive your order within the estimated delivery time, please contact us at support@cloud18golf.co.uk so we can investigate the issue.

7. Returns and Refunds

Consumer Rights: As a UK consumer, you have the right to cancel your order and request a refund within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013.

Returns Process: To initiate a return, please contact us at support@cloud18golf.co.uk within 14 days of receipt. Items must be returned unused, in their original packaging, and in a resellable condition.

Refunds: Once we receive and inspect the returned item, we will process your refund within 2 business days if the return is approved. The refund will be issued to the original payment method.

8. Customer Account

Account Creation: You can create an account on our website to save your order information and preferences. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

Account Security: Please notify us immediately if you suspect any unauthorized access to your account.

9. Limitation of Liability

General Disclaimer: To the extent permitted by law, we will not be liable for any loss or damage arising from your use of the website or purchase of goods, except as required by law.

Liability Limitations: Our total liability to you for any claim arising under these Terms will be limited to the value of the goods purchased in the relevant order.

10. Intellectual Property

All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of Cloud 18 Golf Ltd and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the website without our prior written consent.

11. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please read our Privacy Policy to understand how we collect, use, and protect your personal data.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. Please review these Terms regularly to stay informed about any updates.